Our Guarantees to Every Owner & Investor
1st Rate Property Management is committed to protecting your investment and giving you peace of mind. The following guarantees reflect the standards we hold ourselves to — every property, every owner, every time.
24/7 Maintenance Response — Guaranteed
Every maintenance issue is handled day or night. All work orders and vendor communications are managed on your behalf, with a 24-hour emergency hotline for after-hours situations. All invoices are documented and shared with you through your owner portal and reflected in your monthly statement.
Professional Marketing Until Rented — Guaranteed
Your property will be advertised with a virtual tour, professional interior and exterior photos, virtual staging, and a detailed listing posted across Zillow, Homes.com, Apartments.com, Realtor.com, Craigslist, Facebook, ApartmentGuide, RentalSource, and more. Advertising costs $5.33/day, capped at $160/month.
Weekly Vacancy Updates — Guaranteed
Every Wednesday your property is on the market, you receive a marketing update covering recent showings, applicant activity, current advertised rent, and expert recommendations — including suggested price adjustments based on current market trends.
Below 30-Day Average Days on Market — Guaranteed
We begin marketing your property 30–45 days before your current tenant vacates, saving you an average of $750–$1,500 in lost rent. Our average days-on-market is under 30 days. Every day a property sits vacant costs you money — we treat urgency as a core part of our job.
Full Property Inspections at Every Stage — Guaranteed
Inspection reports are conducted at initial onboarding, at every tenant move-in and move-out, during general interior inspections, and via bi-monthly drive-by inspections. You will always have documented, up-to-date records of your property's condition.
24/7 Owner Portal Access — Guaranteed
Through your personalized RentVine portal, you have around-the-clock access to maintenance work orders, financials, property details, insurance documents, inspection reports, and all signed agreements. A direct chat feature connects you to our team at any time.
Recurring Bills Paid On Time — Guaranteed
Upon your request, we coordinate timely payment of your HOA dues, mortgage, property taxes, insurance premiums, and utilities. All payments are reflected in your monthly statement. We hold property reserves to ensure no recurring obligation is ever missed.
No Markups on Standard Repairs — Guaranteed
We do not add fees on top of maintenance invoices. You pay only what the vendor charges. For outside vendors not under contract with us, a $50 coordination fee per occurrence applies. For large remodel or multi-vendor projects, a transparent 10% project management fee is charged.
Rent-Ready Standards Before Every Move-In — Guaranteed
Before any tenant moves in, your property will meet our full rent-ready checklist: professional cleaning, carpet cleaning, rekeyed Kwikset locks, reset garage codes, CO detector installation where required, and a documented move-in inspection to protect both you and the tenant.
Proactive Preventative Maintenance — Guaranteed
We offer preventative maintenance programs including HVAC servicing, annual furnace filter and detector checks, caulking, gutter cleaning, power washing, and combustion air analysis for gas appliances. Catching small issues early protects your investment and reduces costly emergency repairs.
Fair and Documented Tenant Accountability — Guaranteed
Our move-out process is thorough and legally sound. We charge tenants only for damages beyond normal wear and tear, applying proper depreciation rules. The detailed inspection reports we maintain from move-in protect your right to recover legitimate costs.
Year-End Financial Reporting — Guaranteed
For $25 per property, we prepare your annual owner statement and 1099 so your records are organized and tax-ready. Your investment is managed like a business — because it is one.